Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Information Type	Examples
Account Information	Name, email address, username, password
Profile Content	Personal stories, memories, photos, personality traits, communication styles
Payment Information	Billing details (processed securely by Stripe/PayPal)
Communications	Messages, support inquiries, feedback

1.2 Automatically Collected Information

When you use Reminess, we automatically collect:

• Usage Data: Pages visited, features used, time spent, interaction patterns
• Device Information: Browser type, operating system, IP address, device identifiers
• Log Data: Access times, error logs, performance data
• Cookies: See our Cookie Policy section below

1.3 Information from Third Parties

If you sign up using Google OAuth, we receive basic profile information (name, email) from Google.

2. How We Use Your Information

We use your information to:

2.1 Provide Our Service

• Create and maintain your account
• Generate AI-powered conversational responses
• Store and organize your memories and profiles
• Process payments and manage subscriptions
• Provide customer support

2.2 Improve and Develop Our Service

• Analyze usage patterns to improve features
• Train and improve our AI models
• Conduct research and development
• Monitor and improve performance

2.3 Communicate with You

• Send service updates and notifications
• Respond to your inquiries
• Send marketing communications (with your consent)
• Alert you to important changes

2.4 Security and Safety

• Detect and prevent fraud and abuse
• Enforce our Terms of Service
• Protect the rights and safety of our users
• Comply with legal obligations

3. AI and Data Processing

3.1 AI Model Training

We use AI providers (OpenAI, Anthropic Claude) to generate conversational responses. Your profile data and conversation content may be processed by these providers to generate responses. We use these services under agreements that protect your privacy.

3.2 Data Anonymization

When we use data for research or AI training, we anonymize or aggregate it to remove personally identifiable information wherever possible.

3.3 Human Review

We may review a limited sample of conversations to improve our Service quality and safety, but we do so with strict confidentiality measures in place.

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We share information with service providers who help us operate Reminess:

• Cloud Hosting: Railway, Cloudflare (for infrastructure)
• AI Providers: OpenAI, Anthropic (for conversation generation)
• Payment Processing: Stripe, PayPal (for billing)
• Analytics: Usage analytics providers (anonymized)
• Email Services: Email delivery providers

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms of Service

4.4 Business Transfers

If Reminess is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Secure password hashing (bcrypt)
• Regular security audits
• Access controls and authentication
• Monitoring for security threats

5.2 Limitations

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access and update your personal information through your account settings.

6.2 Data Export

You can request a copy of your data in a portable format by contacting support.

6.3 Deletion

You can request deletion of your account and data. We will retain some information as required by law or for legitimate business purposes.

6.4 Marketing Opt-Out

You can opt out of marketing communications by clicking "unsubscribe" in emails or updating your account preferences.

6.5 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights under GDPR:

• Right to data portability
• Right to restriction of processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

6.6 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) to know what personal information we collect and how we use it.

7. Data Retention

7.1 Active Accounts

We retain your data for as long as your account is active and as needed to provide you services.

7.2 Deleted Accounts

When you delete your account, we begin a 30-day grace period during which you can recover your account. After this period:

• We permanently delete most of your personal data
• We may retain some data for legal, security, or operational purposes
• Anonymized data may be retained for analytics

7.3 Legal Requirements

We may retain certain data longer if required by law, to resolve disputes, or enforce our agreements.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our Service.

8.2 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for the Service to function (authentication, security)
Functional Cookies	Remember your preferences and settings
Analytics Cookies	Help us understand how you use the Service
Session Cookies	Temporary cookies deleted when you close your browser

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit some Service functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Children's Privacy

Reminess is not intended for children under 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending you an email notification

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Reminess Privacy Team
Email: privacy@reminess.ai
Website: https://reminess.ai
Privacy Requests: Submit a Request